Frequently Asked Questions

1. What is MambuCraft?

MambuCraft is an online store offering beautifully crafted bamboo and handmade handicraft products, designed to bring natural, traditional craftsmanship into modern homes and lifestyles.

2. Are MambuCraft products handmade?

Yes. Many of our products are handcrafted, which means each piece can have slight variations in colour, texture, shape, or finishing. These natural differences make every product unique.

3. Are your products made from natural bamboo?

Our bamboo products are made using bamboo and other materials as specified in the individual product description. Please check the product details for specific material information.

4. Do you deliver across India?

Yes, we aim to deliver our products across India, subject to courier availability for your location.

5. How long does delivery take?

Orders are generally processed within [1–3 business days] and delivered within approximately [2–8 business days] after dispatch, depending on your location.

Please check our Shipping Policy for complete details.

6. Can I track my order?

Yes. Once your order is dispatched, we may provide a tracking number or tracking link through your registered email, phone number, or WhatsApp.

7. Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available for selected locations and eligible orders. Availability may vary depending on your PIN code and product.

8. What payment methods do you accept?

We accept the payment methods displayed at checkout, which may include online payment options such as UPI, debit/credit cards, net banking, and other supported methods.

9. Can I return or exchange a product?

Returns and exchanges are subject to our Return & Refund Policy and the eligibility conditions mentioned there.

Please contact our customer support team before sending any product back.

10. What if I receive a damaged product?

If your product arrives damaged, please contact us as soon as possible with photographs or video of the package and product.

Our team will review the issue and guide you through the appropriate resol