Shipping Policy
Last Updated: [Date]
At MambuCraft, we carefully pack every order to help ensure that your handmade bamboo and handicraft products reach you safely.
This Shipping Policy explains our order processing, shipping, delivery, and related procedures.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing your order.
Orders are generally processed within [3-5 business days].
Handmade, customized, or special-order products may require additional processing time. If additional time is required, we will communicate the expected timeline.
2. Shipping Across India
We currently offer delivery to locations across India, subject to courier service availability.
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Some remote or difficult-to-service locations may have additional delivery charges or longer delivery timelines.
3. Estimated Delivery Time
After dispatch, your order is generally expected to reach you within:
Metro & Major Cities: [3-5 business days]
Other Locations: [4–8 business days]
Remote Areas: [Additional time may be required]
These are estimated timelines and are not guaranteed delivery dates.
Delivery may take longer due to public holidays, weather conditions, courier delays, natural events, incorrect address details, or other circumstances beyond our control.
4. Order Tracking
Once your order has been dispatched, we may provide a tracking number or tracking link through your registered email address, phone number, WhatsApp, or other available communication method.
You can use the tracking information to check your shipment status.
5. Shipping Address
Customers are responsible for providing an accurate and complete delivery address, including:
Full name
House/Flat number
Street/Locality
City
State
PIN code
Valid mobile number
MambuCraft is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
6. Delayed Delivery
Although we work with reliable delivery partners, delays can occasionally occur.
Possible reasons include:
Courier delays
Weather conditions
Public holidays
High-volume periods
Natural disasters
Transportation disruptions
Incorrect or incomplete address
Remote-area delivery restrictions
If your order is significantly delayed, please contact our customer support team.
7. Damaged Package
We take care to pack our products securely.
If your package appears seriously damaged or tampered with at the time of delivery, please take photographs or video of the package before opening it and contact us as soon as possible.
For a damaged or incorrect product, please refer to our Return & Refund Policy.
8. Incorrect or Undeliverable Address
If an order is returned because of an incorrect address, incomplete address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for reshipping the order.
Any refund, if applicable, will be handled according to our Return & Refund Policy.
9. Cash on Delivery
If Cash on Delivery (COD) is available for your location and order, the applicable COD option and charges will be displayed during checkout.
COD availability may vary depending on the delivery location and product.
10. International Shipping
Currently, MambuCraft [does / does not] offer international shipping.
If international shipping is available, additional shipping charges, customs duties, taxes, and other applicable fees may be the responsibility of the customer unless otherwise stated at checkout.
11. Contact Us
If you have questions about shipping or your order, please contact us:
MambuCraft
📧 Email: [help@mambucraft.com]
📞 Phone/WhatsApp: [+91 8877868445]
MambuCraft — Crafted by Hand. Inspired by Nature.