Privacy Policy
Last Updated: [Date]
At MambuCraft, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, or contact our team.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
Name
Mobile/phone number
Email address
Billing address
Shipping/delivery address
Order and purchase details
Information you provide when contacting customer support
Website usage and technical information such as IP address, browser type, and device information
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your information to:
Process and fulfil your orders
Arrange delivery of purchased products
Confirm and communicate about your orders
Provide customer support
Process returns, refunds, or exchanges
Respond to enquiries
Improve our products, website, and customer experience
Detect and prevent fraudulent or unauthorized activity
Send promotional or marketing communications where permitted and where applicable
3. Payment Information
Payments made through our website may be processed by third-party payment gateway providers.
MambuCraft does not intentionally store complete payment-card information such as your full card number, CVV, or banking credentials on our website.
Payment information is handled according to the applicable security practices and privacy policies of the relevant payment service provider.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
Remember preferences
Understand website usage
Improve website performance
Provide relevant marketing or advertising
Maintain essential website functions
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
Payment gateway providers
Courier and delivery partners
Website hosting and technology providers
Analytics and marketing service providers
Customer-support service providers
We only share information that is reasonably necessary for the relevant service or business purpose.
We may also disclose information where required by applicable law, regulation, legal process, or government authority.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Third-Party Websites
Our website may contain links to third-party websites or services.
If you visit an external website through one of these links, that website will have its own privacy policy and terms. MambuCraft is not responsible for the privacy practices of third-party websites.
8. Marketing Communications
If you have provided your contact information and applicable consent has been obtained, we may contact you regarding:
New products
Special offers
Discounts
Promotions
Important updates
You may request to stop receiving promotional communications by contacting us or using the unsubscribe option provided in the communication, where available.
9. Children’s Privacy
Our website is not intentionally designed to collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations, and preventing fraud.
11. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.
To make a privacy-related request, please contact us using the details below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
MambuCraft
📍 Address: [Full Business Address]
📧 Email: [Your Email Address]
📞 Phone/WhatsApp: [Your Phone Number]
MambuCraft — Crafted by Hand. Inspired by Nature.