Terms & Conditions
Last Updated:
Welcome to MambuCraft. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. About MambuCraft
MambuCraft is an online store offering handmade bamboo, handicraft, and related lifestyle products.
Throughout these Terms, “we”, “us”, and “our” refer to MambuCraft. “You” or “customer” refers to anyone accessing our website or purchasing our products.
2. Use of Our Website
By using our website, you agree to:
Provide accurate and complete information when placing an order.
Use the website only for lawful purposes.
Not attempt to misuse, damage, or interfere with the website.
Not copy, reproduce, or use our website content, images, logos, or product descriptions without permission.
3. Products and Product Information
We make every effort to display our products, images, descriptions, dimensions, and colours as accurately as possible.
Because many of our products are handcrafted, slight variations in colour, texture, size, pattern, or finishing may occur. These natural variations are part of the unique character of handmade products and should not automatically be considered defects.
Product availability may change without prior notice.
4. Prices
All product prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.
We reserve the right to change product prices, offers, discounts, or promotions at any time without prior notice.
The price applicable to your order will be the price displayed at the time of purchase.
5. Orders
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation through the contact details provided by you.
We reserve the right to cancel or decline an order in situations including:
Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incomplete or incorrect customer information
Delivery limitations
If we cancel an order after payment has been received, the applicable amount will be refunded according to our Refund Policy.
6. Payment
Payments must be completed through the payment methods available on our website.
We do not store your complete payment-card details on our website. Payments may be processed through third-party payment service providers according to their respective terms and policies.
7. Shipping & Delivery
We aim to dispatch orders within the estimated processing time displayed on the website.
Delivery timelines may vary depending on:
Delivery location
Courier availability
Weather conditions
Public holidays
Unexpected logistical delays
Once an order has been handed over to the courier, delivery may be affected by circumstances beyond our control.
Customers are responsible for providing a correct and complete shipping address and contact information.
8. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are subject to our Return & Refund Policy.
Before returning a product, customers should contact our support team and follow the return instructions provided by MambuCraft.
Products may need to meet specific eligibility conditions for return or refund.
9. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs or other information to verify the issue and determine the appropriate resolution.
10. Handmade Product Variations
Our handmade bamboo and handicraft products may have natural variations in:
Colour
Texture
Shape
Pattern
Finish
Minor dimensions
These variations can occur because of the natural materials and handmade production process and contribute to the uniqueness of each product.
11. Intellectual Property
All content available on the MambuCraft website, including:
Logos
Brand name
Product photographs
Graphics
Product descriptions
Website design
Text and other materials
is owned by or licensed to MambuCraft unless otherwise stated.
You may not reproduce, modify, distribute, or commercially use our content without prior written permission.
12. Third-Party Services
Our website may use third-party services such as payment gateways, courier companies, analytics services, or other service providers.
Your use of such services may also be subject to the respective third party’s terms and policies.
13. Limitation of Liability
We make reasonable efforts to maintain accurate website information and provide quality products and services.
However, MambuCraft shall not be responsible for delays, interruptions, or losses caused by circumstances beyond our reasonable control, including courier delays, natural events, technical problems, or other unforeseen circumstances.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.
15. Changes to These Terms
We may update or modify these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
16. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the appropriate courts in [City, State, India], unless otherwise required by applicable law.
17. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
MambuCraft
📧 Email: [help@mambucraft.com]
📞 WhatsApp: [+91 8877868445]
MambuCraft — Crafted by Hand. Inspired by Nature.